Shipping and Returns
Shipping
How long after ordering is my order shipped?
We typically ship all orders within 2-4 business days.
Which carrier do you use?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Can I pay extra to get my item quicker?
All items take between 1 and 3 business days to make, as we make everything to order. You can choose expedited shipping for faster delivery.
Shipping Insurance
Shipping insurance is offered at checkout. It's provided by Lovely Blissful and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team at honestlysweetws@gmail.com.
Note: Shipping insurance is non-refundable once your order has shipped.
Cancellation & Exchanges
Can I cancel or change my order?
Orders must be cancelled strictly within 1 hour of being placed for a full refund to be processed. After this, there is a possibility the order has been dispatched and therefore cannot be cancelled or refunded. Contact us at honestlysweetws@gmail.com to check.
My item is damaged/incorrect. What do I do?
If you require a replacement due to a manufacturing error/damage and can provide proof, contact us within 3 days of delivery at honestlysweetws@gmail.com.
Can I return my purchase?
For change-of-mind returns, customers are responsible for shipping costs plus a 30% restocking fee. Contact us within 30 days of delivery.